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All CategoriesDeeds & LawDisputes & ComplaintsFactor RelationshipsMoney MattersRepairs & Maintenance
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How To Achieve Change
Achieving the votes to effect change doesn’t happen in the AGM, it happens outside the room in the preceding weeks.
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Complaints Process
Is your factor’s complaints process reasonable, free and appropriately swift?
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Changing Property Factors
How do you change factors? Can they “resign”?
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Factor’s Communication
Poor communication is probably the cause of most dissatisfaction & complaints.
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First Tier Tribunal – The Basics
If the factor’s complaints process doesn’t solve the issue, then the First Tier Tribunal is the next step.