How To Achieve Change
Achieving the votes to effect change doesn’t happen in the AGM, it happens outside the room in the preceding weeks.
What happens when things go wrong—the complaints process, the First-tier Tribunal, and the steps involved in dismissing or appointing a new factor.
Disputes & Complaints • Factor Relationships
8 December 2025
Achieving the votes to effect change doesn’t happen in the AGM, it happens outside the room in the preceding weeks.
4 December 2025
Is your factor’s complaints process reasonable, free and appropriately swift?
Disputes & Complaints • Factor Relationships
3 December 2025
How do you change factors? Can they “resign”?
Disputes & Complaints • Factor Relationships
28 November 2025
Poor communication is probably the cause of most dissatisfaction & complaints.
30 November 2023
If the factor’s complaints process doesn’t solve the issue, then the First Tier Tribunal is the next step.